Jewell helps satisfy customers "specific" needs.
Formosa CFB makes polyethylene, polypropylene and other materials that create tons of ash as a byproduct. The company partners with Louisiana based LA Ash to process this ash into slurry for use as a ground stabilizer in the construction of roads. LA Ash officials said due to the size of Formosa’s slurry trench, that they would need an excavator with an 11 1/2 foot stick and 54-inch wide bucket. the trench measured 20 feet wide, 20 feet deep and 100 feet long. The excavator purcharsed would need to access the material from various points on the perimeter of the trench.
Anderson offered a 58,400 lb, 190hp LiuGong CLG925LC with a standard 9 FT.10 inch stick and 50-inch, 1.55 cubic yard bucket. Morgan went to work to find a solution that would satisfy the decision makers at both Formaosa CFB and LA Ash. Morgan worked closely with LiuGong representatives and Greg LaPlante of JEWELL Attachments to get a custom-built stick manufactured. He then tracked down a company in Chattanooga TN to supply the larger bucket. After consulting with Stan Parry, General Manager of Anderson Machinery’s Victoria branch and LiuGong’s George Lumpkins, Director of Aftermarket Operations. Parry said about the search ” The thing is, you can’t just add two feet to a stick or four inches to a bucket. it changes the geometry and the leverage of the machine, so they have to be custom designed and manufactured.”
Lumpkins helped Anderson find JEWELL who custom built the longer stick and assisted in getting the custom sized bucket manufactured. Morgans tenacity and Lumpkins years of industry experience paid off for both Anderson Machinery and its customers.
Fred Ridenhour, General Manager of Business Operations for Liugong said the extra effort was about delivering what was needed. “Some Manufacturers might have said no, and moved on to an easier sale” “leaving the dealer to figure it out themselves. In this case, LiuGong worked hard to help Anderson to get the sale. We view our dealers as valuable partners and place a strong emphasis on going above and beyond when it comes to customer service. This was demonstrated throughout this sale. Sometimes you have to be creative in the excavator business”.
Creativity is what we are all about here at Jewell Attachments. We were happy to be apart of this extensive effort to assist in another satisfied customer.
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